Hotel consulting for owners who decided to break the stagnation
TOSS hotel consulting exists for a single goal: to increase the revenue of family-run and independent hotels and resorts that already have a consolidated operation but have stopped growing. We sit beside the owner and address objectives, strategies, revenue, processes, people and pricing with the frankness of those who understand the business from the inside.
We work with a limited number of clients at a time.You built a solid hotel. And still, results stalled.
The most common pain isn’t lack of effort — it’s stagnation. When everything leadership tries no longer moves the team or the cash flow, the outside view is missing. That’s where we come in.
Effort no longer turns into results
Management’s initiatives stopped impacting the team and the finances. The hotel runs, but revenue has plateaued — and no one inside the operation can see why.
Deciding everything alone is exhausting
The owner carries the planning on their back and has no one to share the hard decisions with. Our sessions are that space: confidential, frank and without an audience.
You can’t disconnect
There are managers, there’s a team — but the owner remains hostage to the daily grind. We structure processes and indicators so the operation runs without depending on your constant presence.
The hotel is worth more than it yields
Structured hotels, with dozens or hundreds of guest rooms, stagnant revenue and management still to be refined, hide margin. We unlock it — to operate better or to raise your asset’s value when it’s time to sell.
“We bring the intelligence structure of a large hotel chain to your family hotel — bespoke, confidential and accessible.”— Igor Marins, founder of TOSS
TOSS is not an ordinary consultancy, and that’s intentional. We operate as a boutique of hotel intelligence: we serve few clients, in depth, and we don’t work for whoever pays most — but for those mature enough to recognise they need specialised insight.
Igor acts as a results-focused advisor: the combination of consultant, advisor and board-level counsel who tracks your business indicators week by week. Everything we recommend has already been tested and proven in practice, inside real hotels.
It’s a strategic partnership, not a shelved report. Frank conversations about the paths of the business — including what no one else tells you.
More than two decades inside hotel operations
No testimonials on display, out of respect for each client’s confidentiality. The authority is in the track record.
A solid process, because results aren’t born overnight
Diagnosis
A meeting with owner and team and an on-site visit to the hotel to see the operation as it really is — not as the report says.
Commercial plan
Presentation of a plan with clear guidelines, strategies, objectives and goals, anchored in method and practice.
Ongoing support
Weekly or fortnightly guidance for the manager and owner, tracking the indicators closely, without letting go.
Evolution
12-month contracts, because consistent results are a process. We adjust the course each cycle until the goal becomes routine.
The hotel’s total revenue is the indicator that matters
TOSS clients usually achieve a significant revenue increase in the very first year, which consolidates and stabilises over the partnership.
- RevPAR — Revenue Per Available Room: revenue per available room, the thermometer of commercial health.
- TrevPAR — Total Revenue per Available Room: total revenue per room, including F&B, events and extras.
- GOP — Gross Operating Profit: the gross operating profit, where management truly shows.
Igor Marins and the TOSS team
Founder of TOSS, Igor started on the operational floor in 2001, at Novotel Morumbi (Accor), and took on his first General Management role in 2009. Since 2011 he has worked as a strategic consultant, converting management maturity into revenue scale.
His expertise is strategic commercial management — processes, quality, standardisation, revenue management and asset appreciation, through to the sale or lease of the business. Leading a team of specialists that brings the knowledge of a large chain to the family hotel.
Ready to unlock your hotel’s revenue?
Book a private conversationWhat you need to know before we talk
What does a hotel consultancy like TOSS do?
A hotel consultancy guides owners and managers to increase the hotel’s revenue by acting on product, processes, people and price. At TOSS, this happens through an ongoing advisory relationship: we track the hotel’s indicators weekly or fortnightly, focused on revenue, operating profit and asset appreciation.
What hotel profile does TOSS work with?
TOSS serves family-run or independent hotels and resorts with more than 30 to 40 guest rooms and revenue above R$ 2 million per year, both business and leisure. We don’t serve small inns: our work requires an already consolidated operation to unlock the next layer of results.
How long does it take to see results?
Contracts run for 12 months because solid results are a process, not an event. The first concrete results already appear in the first quarter, and over the contract TOSS clients usually achieve a 20% to 30% revenue increase in the first year, around 15% in the second and approximately 10% steadily from the third year onwards.
Is the service in person or remote?
The initial diagnosis includes an on-site visit to the hotel, with meetings with the owner and team. After that, the support is remote — weekly or fortnightly — and additional on-site visits happen only in exceptional situations.
What is the investment to hire TOSS?
The figures are presented in the very first conversation, with no fuss and tailored to your hotel’s reality. The first step is a private conversation to understand your scenario and your moment.
Is what we discuss kept confidential?
Yes. Confidentiality is the rule in TOSS hotel consulting. Conversations are frank and confidential, which is why we don’t publicly display testimonials or client names. The authority of our work lies in the track record and the continuity of our partnerships.
A private conversation, with no obligation
If your hotel has hit the ceiling of its current management, book a conversation directly with Igor. Pick the best time in his calendar — quick and with no obligation.
Prefer e-mail? igormarins@tossconsultoria.com.br